Refund Policy

Overview

Teppek provides access to digital software functionality delivered instantly after purchase. By purchasing platform access or credits, users gain immediate access to software-based features within the Teppek platform.

Nature of Digital Services

• All purchases relate to access to Software-as-a-Service (SaaS) functionality and platform usage capabilities.
• No physical goods are shipped.
• No manual or custom services are provided.

Refund Eligibility

Due to the digital and instantly activated nature of the service, purchases are generally non-refundable once platform credits or software access have been activated.

Refund requests may be considered only if:

• Purchased functionality cannot be accessed due to verified technical failure
• Duplicate or accidental transactions occur
• Required by applicable consumer protection laws

Refund Request Process

Users may submit refund requests within 14 days of purchase by contacting the address below. Requests are reviewed on a case-by-case basis.

Non-Transferable Credits

Platform Credits Policy

• Have no stored monetary value
• Cannot be transferred
• Cannot be withdrawn
• Are usable only within Teppek software functionality

Chargebacks & Abuse Prevention

Unauthorized chargebacks or fraudulent refund attempts may result in account suspension or termination in accordance with the Terms of Service.

Legal Compliance

This Refund Policy operates alongside the Teppek Terms of Service and Privacy Policy and complies with applicable international consumer protection regulations.